Terms of service

1. Who we are

These terms cover appointments, treatments and online orders made with Veve Barber And Massage Shop (“we”, “us”). By booking a chair or placing an order you agree to them.

2. Bookings and check-in

Every booking is confirmed with a unique reference and QR pass. Please bring the pass — on your phone or printed — so the front desk can scan you in.

Please arrive five minutes early. Arriving more than ten minutes late may mean the appointment is shortened or rescheduled so the next client is not delayed.

3. Cancellations and no-shows

Cancel or move an appointment at least 12 hours before the start time at no cost. Repeated no-shows may mean we ask for payment up front on future bookings.

4. Massage treatments

Massage treatments are carried out by qualified therapists and are provided for relaxation and general muscular wellbeing. They are not a substitute for medical care or diagnosis.

Tell your therapist about injuries, pregnancy, recent surgery, skin conditions or medication before the treatment begins. We may decline or adapt a treatment where it is not safe to proceed.

Treatments are strictly non-sexual. Any inappropriate behaviour ends the appointment immediately and the full fee remains payable.

5. Prices and payment

Prices shown on the site include tax and can change. The price confirmed at the time of booking is the price you pay for that appointment.

We accept tap-and-go, card and cash in the shop. Online orders are paid at checkout and are not confirmed until payment is authorised.

6. Products and orders

Merchandise is subject to availability; where an item goes out of stock after ordering we will contact you and refund the item in full.

Unopened products in original condition can be returned within 14 days of delivery for a refund. For hygiene reasons opened grooming products cannot be returned unless faulty. Nothing here affects your statutory consumer rights.

7. Gift cards and vouchers

Vouchers are valid for 12 months from issue, are not redeemable for cash and cannot be replaced if lost.

8. Liability

We take reasonable care in everything we do, but we are not liable for loss of personal belongings left in the shop, or for reactions to products where a known allergy was not disclosed.

9. Changes and contact

We may update these terms; the version on this page at the time of your booking applies. Questions about these terms can go to the front desk, by phone on 0458 188 596, or by email to info@reactioncorporation.com.au.