Privacy policy

What we collect

When you book we collect your name, mobile number, optional email address and any notes you add about the appointment, along with the service, barber or therapist and time slot you choose.

When you order products we collect your name, contact details and delivery address, plus the items in your basket.

Where you tell a therapist about an injury or health condition, that note is kept with your treatment record so the right care is given.

How we use it

To confirm and run your appointment, generate your QR check-in pass, take payment, fulfil product orders and keep an accurate record of visits.

We only send marketing messages if you have asked for them, and every message includes a way to stop them.

Payments

Card payments are handled by our payment provider. We never see or store full card numbers — only a reference to the transaction so we can match it to your booking or order.

Who can see your data

Booking and order records are visible only to signed-in shop staff through the management dashboard. We do not sell personal information or share it for advertising.

We share the minimum needed with service providers who host the site and database, process payments and deliver orders.

How long we keep it

Booking and treatment records are kept while you are an active client and for a reasonable period afterwards to meet insurance and tax obligations. Order records are kept as long as accounting rules require.

Cookies

We use only the storage needed to keep your basket and staff sign-in working. There is no third-party advertising or cross-site tracking on this site.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Speak to the front desk, call 0458 188 596 or email info@reactioncorporation.com.au and we will handle the request.